PRIVACY POLICY

Effective Date: November 11, 2025
Last Updated: November 11, 2025

This Privacy Policy explains how OpenSeat LLC (“OpenSeat,” “we,” “us,” or “our”) collects, uses, shares, and protects your information when you use our website, mobile app, and ticketing platform (the “Platform”).

By using the Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide

When you interact with OpenSeat, such as purchasing tickets, creating an account, or contacting support, you may provide:

  • Email address

  • Phone number

  • Authentication details

  • Payment intent information (handled by Stripe)

  • Support inquiries, messages, or feedback

Organizers may also provide:

  • Business or venue name

  • Payout details

  • Event information

  • Branding materials

We do not collect or store credit card numbers or full payment details.

1.2 Information Collected Automatically

When you use the Platform, we may collect:

  • Device information (model, OS, browser type)

  • Log information (IP address, timestamps)

  • Usage information (pages or screens viewed, interactions, referring URLs)

  • Diagnostic and performance data (error logs, crash reports)

This data helps us maintain security and improve the Platform.

1.3 Location Information

We may collect approximate location information (such as IP-based location) to:

  • prevent fraud

  • improve event discovery

  • enhance product functionality

We do not request precise GPS location unless you explicitly enable it in your device settings.

2. How We Use Your Information

We use the information we collect for purposes including:

2.1 Operating and Improving the Platform

To:

  • process ticket purchases

  • deliver and store tickets

  • authenticate users

  • improve features and performance

  • maintain security and prevent fraud

2.2 Communications

Transactional communications

We may send transactional emails or SMS for:

  • purchase confirmations

  • ticket delivery

  • event updates or cancellations

  • verification codes

  • account changes

  • security alerts

  • customer support replies

Marketing emails (opt-in only)

We send promotional emails only if you explicitly opt in.

You may unsubscribe at any time.

No SMS Marketing

Your phone number is used only for:

  • account verification

  • login and authentication (as an alternative method to your email address)

  • accessing your tickets

  • essential service or security messages

We do not send marketing or promotional SMS.

We do not sell, rent, or share phone numbers with third parties for marketing.

2.3 Security & Compliance

To:

  • detect and prevent fraud

  • secure accounts

  • comply with legal obligations

  • enforce our Terms of Service

3. How We Share Information

We share your information only when necessary to operate the Platform or comply with law.

3.1 Payment Processing

We use Stripe to process payments securely.

Stripe may receive:

  • your email

  • phone number

  • billing details

  • purchase-related information

  • device information

Stripe does not share your full payment card information with us.

3.2 Service Providers

We may share information with trusted third-party service providers who assist with:

  • hosting and infrastructure

  • authentication

  • analytics and performance monitoring

  • customer support tools

  • communication delivery (email/SMS)

These providers are contractually required to protect your information.

3.3 Event Organizers

To help Organizers manage events, we may share:

  • your name (if provided)

  • email

  • phone number

  • ticket details

  • attendance status

Organizers may not use your phone number for SMS marketing through OpenSeat.

3.4 Legal & Regulatory Requirements

We may disclose information to:

  • comply with laws or regulations

  • respond to lawful requests

  • protect the safety or rights of OpenSeat, users, or the public

4. Data Retention

We retain data only for as long as needed to:

  • operate the Platform

  • comply with legal obligations

  • resolve disputes

  • maintain security

If you delete your account, we will:

  • deactivate your profile

  • retain only what is necessary for legal, audit, or security purposes

5. Cookies & Tracking Technologies

Our website may use basic cookies or similar technologies provided by our website host and payment processor to enable essential functionality such as page performance, security, and checkout. We do not use cookies for advertising or tracking users for marketing purposes. You can disable cookies in your browser settings, but this may affect certain features.

6. Children & Minors

The Platform is intended for general audiences, but:

  • You must be 18 or older to purchase tickets.

  • By purchasing, you confirm you are an adult or using an adult’s payment method with permission.

  • We do not knowingly collect personal information from children under 13.

If such data is discovered, we will delete it.

7. Your Rights

Depending on your location, you may have the right to:

  • access your information

  • request corrections

  • request deletion

  • opt out of marketing

  • restrict certain processing

To exercise your rights, send an email to contact@openseat.cc

8. International Users

OpenSeat is designed for use within the United States.

If you access the Platform from outside the U.S., you consent to your data being processed in the U.S.

9. Changes to This Policy

We may update this Privacy Policy. If we make changes, we will update the “Last Updated” date at the top. Your continued use of the Platform means you accept the updated policy.

10. Contact Us

For questions or privacy requests, send an email to contact@openseat.cc