ORGANIZER TERMS OF SERVICE

Effective Date: November 11, 2025
Last Updated: November 11, 2025

Thank you for choosing OpenSeat! These Organizer Terms of Service (“Terms”) form a legally binding agreement between you (“Organizer,” “you,” or “your”) and OpenSeat LLC (“OpenSeat,” “we,” “us,” or “our”). These Terms apply when you use OpenSeat to create, promote, or manage events and to sell tickets through our platform (the “Platform”).

By creating an event or accessing any organizer tools, you agree to these Terms.

1. Who Can Use OpenSeat as an Organizer

To use OpenSeat as an Organizer, you confirm that:

  • You are at least 18 years old.

  • You have the legal authority to create and manage the event.

  • If acting on behalf of a venue, business, or promoter, you’re authorized to represent that entity.

  • Your event follows all applicable laws, safety rules, and permit requirements.

2. Our Relationship With You

OpenSeat is not an event organizer, producer, or venue operator.

  • You are fully responsible for the events you create.

  • OpenSeat simply provides the technology to help you sell tickets.

  • Ticket buyers purchase tickets from you, not from OpenSeat.

We are not responsible for the event’s content, safety, organization, or overall experience.

3. Fees, Payments & Payouts

3.1 Organizer Fees

Organizer fees are not fixed and may vary by venue or event.

We will agree to fees with you in writing (e.g., by email or contract).

3.2 Buyer Fees

OpenSeat may charge service fees to ticket buyers.

These appear clearly at checkout and are added on top of the ticket price.

3.3 Payouts

All payouts are handled directly by Stripe.

  • OpenSeat does not hold your money.

  • Funds flow from Stripe to your registered account.

  • You must maintain a valid, verified Stripe account.

Any payout delays or holds are controlled by Stripe.

4. Refunds, Chargebacks & Cancellations

4.1 Refunds

You, the Organizer, are responsible for issuing refunds.

OpenSeat does not refund buyers on your behalf.

4.2 Refund Policy for Active Events

For events that are not canceled, you may set your own refund policy, as long as:

  • It is displayed on your event page, and

  • It follows applicable laws.

4.3 Chargebacks

You are responsible for chargebacks and any financial losses resulting from them.

Stripe may invoice OpenSeat for a chargeback, and if so, we will invoice you.

4.4 Event Cancellations

If your event is canceled, postponed, or materially changed:

  • You must notify attendees.

  • You must issue refunds accordingly.

  • You are responsible for any claims arising from the cancellation.

5. Your Responsibilities as an Organizer

You are solely responsible for:

  • Event safety and security

  • Venue compliance with legal and regulatory requirements

  • Obtaining permits and licenses

  • Enforcing age restrictions and alcohol laws

  • Accurate event descriptions

  • Providing customer support for the event

  • Handling attendee disputes

  • Ensuring your QR code scanning / entry process works smoothly

  • Complying with privacy laws when contacting attendees

6. Your Content & Intellectual Property

6.1 Your Ownership

You retain ownership of all text, images, logos, and other content you upload (“Organizer Content”).

6.2 License to OpenSeat

You grant us permission to:

  • Display your content on event pages

  • Host and distribute it as needed

  • Use it in promotional materials for your event

  • Feature it in OpenSeat marketing (e.g., portfolio examples)

6.3 Prohibited Content

You may not upload content that is:

  • Illegal

  • Defamatory or misleading

  • Infringing on third-party rights

  • Promoting harmful or unsafe activity

We may remove harmful or illegal content at our discretion.

7. Prohibited Events

You may not create events that involve:

  • Illegal activities

  • Hate speech, violence, or discrimination

  • Unlicensed gambling

  • Unreasonable safety risks

  • Violations of local laws

We may suspend or remove such events without notice.

8. Use of Ticket Buyer Phone Numbers

OpenSeat collects buyer phone numbers only to help them:

  • verify their account

  • access their tickets

  • log into the mobile app

  • receive essential service or security notices

We do not use buyer phone numbers for marketing, advertising, or promotional SMS.

We do not sell or share buyer phone numbers with third parties for marketing.

9. Suspension & Termination

OpenSeat may suspend or terminate your Organizer access if you:

  • Violate these Terms

  • Create unsafe or fraudulent events

  • Accumulate excessive chargebacks

  • Fail to honor your refund obligations

  • Abuse or misuse the Platform

You remain responsible for refunds and pending obligations even after termination.

10. Indemnification

You agree to protect and indemnify OpenSeat from any claims, costs, or damages arising out of:

  • Your events

  • Injuries or incidents at your events

  • Intellectual property issues

  • Refund failures

  • Chargebacks

  • Regulatory or legal violations

  • Your breach of these Terms

11. Limitation of Liability

To the fullest extent allowed by law:

  • OpenSeat is not liable for indirect, incidental, or consequential damages.

  • Our maximum liability is limited to the fees paid by you to OpenSeat in the past 12 months.

12. Governing Law

These Terms are governed by the laws of the State of Washington.

All disputes must be handled in the state or federal courts of Clark County, Washington.

13. Contact Us

If you have any questions about these Terms, you can reach us at contact@openseat.cc